Our A&E is for urgent, sight-threatening problems and eye treatment
Moorfields Direct020 7566 2345
For A&E queries out of hours (switchboard)020 7253 3411
What this service does
Moorfields accident and emergency (A&E) service can be found at Moorfields Eye Hospital in City Road. Our A&E team offers emergency treatment for urgent, sight-threatening problems.
On arrival you will be assessed by a nurse practitioner who will determine how serious your condition is and prioritise you for treatment accordingly. Sometimes we’ll treat your condition straight away, but sometimes we might decide to refer you to one of our more specialist services for further tests and treatment.
Moorfields A&E department is open 24 hours a day, 7 days a week. We are based in Moorfields Eye Hospital in City Road, central London.
Please note that we are not a general A&E and can only help with eye conditions.
Services offered by Moorfields A&E
We are a specialist accident and emergency (A&E) department and we aim to provide a first class service to people who have eye emergencies such as pain or vision loss.
When you visit us at you will be assessed by an experienced ophthalmic nurse practitioner and if you have an emergency eye problem that means you need to be seen today, you will be booked into A&E.
Our A&E department at City Road is not a "walk-in" clinic. If your eye problem is not an emergency you should see your optician or GP who will refer you to one of our specialist clinics if necessary.
A&E is not for second opinions, repeat prescriptions or non-urgent problems such as dry eyes, itchy eyes, hay fever and cataracts.
If you need a repeat prescription please see your GP. We are unable to issue repeat prescriptions at A&E.
Please note: the Moorfields specialist accident and emergency department is based at Moorfields Eye Hospital in City Road.
Other useful contacts
You can also get information and advice on eye conditions and treatments from our telephone helpline, Moorfields Direct, on 020 7566 2345. The helpline is staffed by experienced ophthalmic nurses and open from 9am to 9pm, Monday to Friday and from 8.30am to 5pm on Saturdays. At busy times we might not be able to answer your call straight away. Please bear with us and call back a little later if this happens.